Shipping Policy for Online Store

At Road Bike Rental Japan, we are committed to delivering your purchased online store orders swiftly and efficiently. Our shipping policy is designed to provide you with clear and concise information about our shipping processes, rates, and timelines.

International/Domestic Shipping

We currently only ship domestically within Japan using third-party courier services

Shipping Method for Purchased Bikes

Purchased Bikes can be collected from RBRJ Osaka. Please contact us at info@roadbikerentaljapan.com in advance to schedule collection.

or

Delivery will be made using Sagawa’s Pay on Delivery Service using a large box (Size: 260). The buyer will need to pay the driver. The price for cash-on-delivery depends on your area of residence. (Refer to the following WEB site: https://www.sagawa-exp.co.jp/send/fare/faretable08.html)

Delivery Times

Delivery times vary based on the shipping method selected:

• Standard Shipping: 4-7 business days

Please note that delivery times are estimates and may vary due to unforeseen circumstances such as weather delays or holiday periods.

Order Processing

Orders are processed within 1-2 business days. You will receive a confirmation email with tracking information once your order has been shipped.

Shipping Restrictions

Certain items may be unavailable for shipping to specific locations due to legal restrictions or carrier limitations. We will notify you if any restrictions apply to your order.

Lost or Damaged Packages

In the rare event that your package is lost or damaged during transit, please contact our customer service team immediately. We will work diligently to resolve the issue and ensure your satisfaction.

Contact Us

For any questions or concerns regarding our shipping policy, please reach out to our customer service team at help@roadbikerentaljapan.com.